Sadie & Co Pet Spa
Customer Privacy Policy
Sadie & Co Pet Spa respects your privacy and is committed to looking after your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have over your information.
Who We Are
Sadie & Co Pet Spa
61 Bryn Street
Ashton-in-Makerfield
WN4 9AX
For the personal information relating to customers who book directly with Sadie & Co Pet Spa, Sadie & Co Pet Spa is the data controller.
Independent businesses operating from our premises may be separate data controllers for their own customers and may have their own privacy policies.
Information We May Collect
When you contact us or book a service, we may collect information including:
- Your name
- Telephone number
- Email address
- Address where relevant
- Your dog’s name, breed, age and grooming information
- Information you give us about your dog’s health and behaviour
- Appointment and grooming history
- Notes relating to previous appointments
- Communications between you and the salon
- Payment and transaction information
- Photographs relating to your dog’s grooming or coat condition
- Marketing preferences
- Records of complaints, incidents or enquiries
We do not need or intend to collect more personal information than is reasonably necessary to operate the business and provide our services.
Why We Use Your Information
We may use your information to:
- Arrange and manage appointments
- Provide grooming services
- Contact you about your dog’s appointment
- Send appointment confirmations and reminders
- Maintain grooming and customer records
- Record grooming preferences
- Keep appropriate health, behaviour and safety notes about dogs attending the salon
- Process and record payments
- Respond to questions and complaints
- Manage cancellations and missed appointments
- Contact you in an emergency
- Maintain appropriate business, accounting and insurance records
- Protect the safety and legitimate interests of customers, dogs, staff and the business
- Send marketing communications where permitted
Our Lawful Bases for Using Your Information
Depending on why we are using your information, we may rely on different lawful bases under UK data protection law.
These include:
Contract – where we need your information to arrange and provide the grooming service you have requested.
Legal obligation – where we are required to keep or disclose certain information by law.
Legitimate interests – where using the information is reasonably necessary for the operation, administration, security or protection of our business and does not unfairly override your privacy rights.
Consent – where we specifically ask for your permission, for example for certain marketing activities.
Where we rely on consent, you may withdraw that consent.
Appointment Reminders
We may use your telephone number or email address to send information directly connected to your booking, including appointment confirmations, reminders, changes or collection notifications.
These are service communications relating to your appointment.
Marketing
From time to time, we may contact customers about salon news, services, offers or other relevant updates where we are legally permitted to do so.
You can ask us to stop sending marketing communications at any time.
Opting out of marketing will not prevent us from contacting you about an existing appointment or another service you have requested.
Photographs & Social Media
We may ask for permission to use photographs or videos of your dog on:
- Facebook
- Instagram
- TikTok
- Our website
- Advertising or promotional material
You can tell us if you do not want your dog used for marketing purposes.
Refusing permission will not affect your dog’s grooming service.
We may separately retain photographs where reasonably necessary to document matting, coat condition, an injury, incident or another matter relating to an appointment.
Booking & Business Software
We may use third-party service providers to help us operate the business, including:
- Appointment and customer-management software
- Payment providers
- Website or hosting providers
- Email or messaging providers
- Accountants or bookkeeping providers
- Insurers
- IT and security providers
Where these organisations process personal information on our behalf, we expect appropriate safeguards to be in place.
Our current salon booking system may therefore store customer information required to manage appointments and customer records.
Sharing Your Information
We do not sell your personal information.
We may share information where reasonably necessary with organisations such as:
- Our booking or payment providers
- Professional advisers
- Accountants
- Insurers
- IT providers
- Veterinary professionals where necessary in an urgent animal-welfare situation
- Law enforcement, regulators or other authorities where required by law
We only share information that is relevant to the reason it is being shared.
Independent Groomers Within the Salon
Sadie & Co Pet Spa may provide premises to other independent grooming businesses.
If you make a booking directly with one of those businesses, that business may collect and control its own customer information independently from Sadie & Co Pet Spa.
You should refer to that business’s own privacy information for details about how it handles your data.
How Long We Keep Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
Different information may need to be kept for different lengths of time.
For example, appointment and grooming records may be retained while you remain a customer and for an appropriate period afterwards, while financial, insurance or legal records may need to be retained for longer where required by law or reasonably necessary in connection with a claim or dispute.
Information that is no longer required will be securely deleted or disposed of where appropriate.
Keeping Your Information Secure
We take reasonable steps to protect the personal information we hold from loss, unauthorised access, misuse or disclosure.
Access to customer information is limited to people or service providers who reasonably require it to perform their role or provide a service to the business.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Ask what personal information we hold about you
- Receive a copy of your personal information
- Ask us to correct inaccurate information
- Ask us to delete certain information
- Ask us to restrict how certain information is used
- Object to certain uses of your information
- Ask for certain information to be transferred
- Withdraw consent where we rely on consent
Some rights are subject to legal exceptions, which means we may sometimes be entitled or required to retain particular records.
Updating Your Information
Please let us know if your contact details change so that we can keep our records accurate.
Concerns or Complaints About Your Data
If you have a question or concern about how Sadie & Co Pet Spa uses your personal information, please contact us first so that we can try to resolve it.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our services, systems or legal requirements.
The latest version will be made available to customers where appropriate.
Sadie & Co Pet Spa
61 Bryn Street
Ashton-in-Makerfield
WN4 9AX