Prior to the appointment you will receive a reminder message with confirmation of the date and time.
If you are unable to make the appointment you have booked, please give us at least 48 hours’ notice.
We understand when it comes to running late so if you are running late please call the salon so that we know you are still coming. If you are more then 15 minutes late and we have not heard from you the appointment will be marked as a no-show. IF YOU SHOW UP MORE THAN 15 MINS LATE AND WE HAVE NOT HEARD FROM YOU THERE WILL BE A $20 LATE FEE. If you no-show 3 time we will not be able to schedule you a 4th appointment, another pet could have been booked in that spot.
Time keeping
Every pet is important to us. Because we take in multiable pets it may take longer to complete the service. Each pet is different, some are excited for grooming and other may need more time.
If you need to drop off early we will allow this to be done but we can not take your pups out to potty.
Matted dogs
Removing mats and continuous brushing can be very painful and stressful for your dog. As such, we will always advise clipping to remove the matted and damaged coat.
Since mats rest tightly on the skin, they can often cause or reveal inflammation, existing injuries, restricted movement, and blood circulation issues. Once removed, your dog may itch, lick, or feel irritated until the skin and blood flow return to their normal position.
If your dog needs to be clipped short due to excessive matting, we will be sure to contact you first, if not already discussed at check-in.
Severely matted dogs will incur an additional charge starting at $15 and up for removing and/or clipping off the coat. The procedure can take significantly more time and labor, as well as more product and equipment wear and tear than a routine groom.
If your dog does suffer with excessive matting, we are happy to discuss the appropriate brush and techniques to groom your dog correctly. We would also encourage regular full grooms and in between maintenance.
Flea policy
If your pup is found to have fleas, we will charge a fee of $8 in addition to the cost of the groom, where they will be bathed in a flea shampoo and the salon disinfected. We also have cap-stars available so if you are interested please let us know at check-in.
Dogs that are pregnant or in season
If your dog is pregnant or in season, please make us aware when booking the appointment. Male dogs can detect a female in heat often causing their behavior to be disruptive whilst grooming. We must also ensure they are always kept separated..
When collecting your pup, please take the time to check them over to ensure you are happy with the groom. If there is something you feel isn’t quite right, please make the staff aware and we will be happy to correct it.
We always try our best, so if you are not happy for whatever reason, we will do our utmost to try and rectify any issues to satisfy both you and your lovely pups.
