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About us!

At The Dog House, we understand that dogs are more than just pets – they are beloved members of the family. That's why we treat every dog that walks through our doors as if they were our own, with plenty of treats, cuddles, and individual attention. Your dog's welfare is at the heart of everything we do. Fresh water is always available, and we provide comfortable beds and toys to help your dog feel relaxed during their visit. We operate a cage-free environment, ensuring every dog receives one-to-one care and attention from start to finish, along with all the treatments you would expect from a fully qualified and experienced grooming team. At The Dog House, we combine expert grooming, honest advice, affordable prices, and great value. We use only high-quality shampoos and styling products, carefully selected to suit your dog's individual coat type and grooming needs. We are proud to welcome clients at our two salon locations: • 8 Bakers Walk, Sawbridgeworth, CM21 9QE • Millars Maltings, Southmill Road, Bishop's Stortford, CM23 3DH

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Our Services

We provide high quality grooming services in a hygienic, safe, modern salon. Providing the loving care your pet would receive at home. As every dog is unique, our prices will depend on size, breed and coat type so please contact us for more information.

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    Full Groom

    Includes pre-groom brush out, full bathing session, full drying session, cut and style coat to customers requirement, nail trim, eye and ear clean, ear plucking (upon request only, T&C’s apply), Anal Glands (upon request only, T&C’s apply).

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    Puppy Groom

    Familiarise your Puppy with grooming, so they learn to love the experience. Includes pre-groom brush out, full bathing session, full drying session, feet and face trim, hygiene clip, nail trim and ear clean.

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    Bath and dry

    Includes a full bathing session and full drying session.

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    Pawdicure

    Includes pads fur trimmed, nail trim and finished off with a paw massage with a balm paw massage to protect, soothe and moisturise all year round.

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    Nail Trim

    Nail trim only

    GBP10

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    Ear flush

    For dogs that have a large amount of wax build up. An ear flush will flood the ear canal with warm cleaning solution and brake down any build up of wax.

    GBP10

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    Nose and paw balm

    For dogs with dry and cracked pads or noses.

    GBP5

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    Anal glands expression

    For dogs that are unable to empty there own anal glands or have trouble going to the toilet. T&C’s apply

    GBP10

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    Ultrasonic teeth cleaning

    We offer a range of different teeth cleaning courses and maintenance cleans that cater to your dogs individual needs. Please ask instore for more details


Our Team

Meet our experienced team of groomers.

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Thornton - The Boss

Thornton has been accompanying his mum to work since he was a puppy. In his younger years, he loved playing with the other dogs and keeping everyone company around the salon. Now that he’s a little older, he enjoys a quieter pace of life and prefers relaxing at home. However, when he does make a visit to the salon, he’s always on hand to make sure everyone is on their best behaviour!

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Hannah - The Owner

Hannah founded The Dog House in 2016, initially operating from home before opening the Sawbridgeworth salon in 2023. Following its success, a second salon was opened in Bishop's Stortford in 2024. Hannah is fully qualified, holding a Level 3 Diploma in Dog Grooming from the College of Animal Welfare in Cambridge, and has also completed canine first aid training. With a passion for dogs and a commitment to their wellbeing, Hannah strives to provide the highest standards of care, safety, and grooming for every dog that visits The Dog House.

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Jordan - Dog Groomer (Bishop Stortford)

Jordan holds both Level 2 and Level 3 qualifications in Dog Grooming from Dee4Dogs. She shares her home with two wonderful dogs: Margot, a gentle St Bernard, and Jenson, an energetic Chocolate Labrador. Her love of dogs and dedication to their wellbeing shines through in everything she does.

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Charlotte - Dog Groomer (Sawbridgeworth)

Charlotte holds a Level 2 qualification from Writtle College and a Level 3 qualification from Groom Arts in St Albans. She is passionate about providing a calm and positive grooming experience for every dog. At home, Charlotte has a beloved Pooshi named Dougie, who keeps her busy outside of work.

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Eve - Dog Groomer (Sawbridgeworth)

Eve holds a Level 3 qualification from Groom Arts in St Albans. She enjoys working with dogs of all breeds, sizes, and personalities, and takes great pride in helping them look and feel their best. Outside of the salon, Eve spends her time with her Springer Spaniel, Ivy, and her Terrier cross, Elsie, who keep her on her toes.

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Hannah - Apprentice (Bishop Stortford)

Hannah is our apprentice groomer and has been training with us alongside her studies at Writtle College. She has recently achieved her Level 2 qualification and is now working towards her Level 3. Hannah is passionate about developing her skills and gaining hands-on experience, and she enjoys working with dogs of all breeds and personalities.

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Isla - Helper (Sawbridgeworth)

Isla has been with us since she was just 15 years old and has become a valued member of the team. A hardworking, talented and caring young lady, we’re proud to have supported her at the start of her working journey and to watch her grow in confidence along the way

Contact Us

Find Us

The Dog House
8 Bakers Walk
Sawbridgeworth
CM21 9QE

Contact

07583 462810
the_dog_house@mail.com

Opening Hours

  • Mon08:00 - 17:00
  • Tues09:00 - 17:00
  • Wed09:00 - 17:00
  • Thur09:00 - 17:00
  • Fri09:00 - 17:00
  • Sat09:00 - 17:00
  • Sun(Closed)

Contact

07583 462810
the_dog_house@mail.com

Terms and Conditions

THE DOG HOUSE – TERMS AND CONDITIONS
 
1.   YOUR PET’S HEALTH AND WELFARE:
By attending your appointment you the owner confirm that your dog is fit and healthy. Grooming of sick or elderly dogs is entirely at the owner’s risk. We retain the right to terminate the groom at any point if we believe your dog is unwell or getting too stressed, please be aware you may still be liable for the cost of the groom. We do not take responsibility if your dog develops allergic reaction to shampoos, conditioners or any other grooming products. (Please do inform us of ANY irritations as there are measures we can implement to minimise certain factors)

2.   GROOMERS SAFETY
We reserve the right to muzzle your dog if it represents a danger to us. Any dog that shows aggression to groomers or other dogs will not be accepted for grooming. Please let us know beforehand if your dog has behavioural problems. We cannot be held responsible for injury that your dog may inflict upon themselves whilst trying to remove the muzzle. We retain the right to terminate the groom at any point if we believe your dog poses a threat to any of our groomers, please be aware you may still be liable for the cost of the groom.
 
3.   GROOMING ACCIDENTS
Accidents can unfortunately happen, we use very sharp professional scissors and clippers on a moving object (your dog) every precaution will be taken to prevent any injury. If an accident occurs in which your dog needs veterinary care, a full investigation will take place, please be aware you MAY be liable for any costs if it is discovered the reason for injury is due to neglect of the coat or your dogs behaviour. We can’t be held responsible for injury to eyes due to hair getting in to the eyes during or after the groom.

4.   NEGLECTED & MATTED COATS
We do not accept liability for any conditions arising following the clipping of a matted dog. This can include irritation, redness or nicks. Conditions can begin underneath knots and mats which will only be seen once the knots and mats have been removed. We will advise you if we feel a vet needs to take a look. Be aware it will feel odd to your dog to have all these knots removed so please be vigilant in the days following a clip off to prevent any unnecessary injuries occurring from scratching after a clip down.

5.   EAR PLUCKING
Removing the hair within you dogs ears can irritate the delicate skin of ear canals and lead to ear problems. I only pluck ears if it is requested by the owner, and the dog is in the salon frequently enough. I will advise to seek veterinary advice if there are issues present.

6.   ANAL GLANDS
We only express the anal glands if it is requested by the owner. Anal gland expression should only be requested if you have been referred by a veterinary practice or you believe that your dog is in some discomfort due to their glands being full. We cannot accept liability for any conditions arising following the expression of anal glands.

7.   FLEAS/TICKS
If your dog is found to have fleas and we have not been informed by you the owner, there will be an additional cost of £10 to pay for the products required for us to treat the salon. If you have informed us beforehand there will not be an additional fee as we can put procedures in place to prevent cross contamination and take extra steps in the bathing process to maximise the effect of washing them all off the dog.

8.   TEETH CLEANING
We cannot accept liability for any conditions arising following a teeth cleaning session. Removal of thick tartar build up can reveal underlining issues like cracked or wobbly teeth. We can refuse to clean your dog’s teeth and refer you to the vets if we believe veterinary intervention is needed.

9.   TIME KEEPING
We work by appointment only. Please be punctual. If you are more than 10-15 minutes late, your appointment will be rescheduled. Upon drop off you will be advised a rough collection time (most grooms usually take 1.5-2hrs) you will receive a text 15min before they are ready for collection, please collect promptly. If we have to look after your dog longer than 30 minutes after your collection time you will be charged.

10. CANCELLATION
We request 1 day (24 hours) notice if you need to cancel your appointment. If you cancel less than this then I cannot re-book you an appointment unless you pay a non refundable deposit.

11. PAYMENTS
Please pay by cash or card on drop off or collection of your dog. BACS (Bank Transfer) are no longer accepted. 

12. GROOMING FEEDBACK
We welcome your feedback good and bad. If you are happy with your groom why not leave us a review on Google or Facebook? If you are dissatisfied with any aspect of your dog’s groom, please let us know as soon as possible and we will try our absolute to best resolve any issues.

13. PHOTOGRAPHS
Your dog/s may be photographed or videoed before, during and after their groom. Photographs may be used on our website, social media or other printed materials.